MISSION
of
The Prospect Heights Fire Protection District













Our mission to the citizens and visitors of the Prospect Heights Fire Protection District is two-fold: first, to prevent injury and loss of life due to fire and accident, both natural and man-made; and second, to prevent loss or damage to their property and environment. We do this through education and enforcement of safe practices. When a fire or accident occurs, we pledge to respond to all life and property threatening emergencies within our fire protection district and attempt to effect rescue of human life first, control of fire or hazard second, and conservation of property and environment third. Further, we will respond to all reports of injury and illness to people within our fire protection district and provide appropriate pre-hospital emergency medical care consistent with currently accepted standards and practices.

Our values and vision are intended to help both our members and the public understand how and why we conduct the "business" of the fire district.














VALUES

• We are a full service emergency response organization and understand that people call the fire department when they do not know whom else to call or when no one else can help them. We provide fire suppression and prevention, rescue, emergency medical service, hazardous materials response and other related services in the best and safest possible manner.
• Our leaders and staff are committed to carrying out the mission of the fire district. Our members are our greatest assets. Members of the fire district need to want to be members, enjoy their work and be proud of themselves, their fellow members and the fire district's equipment and facilities.
• We want our members to do the right thing, the thing that brings pride to themselves, the fire district, and the public we serve.
• The brotherhood of being a firefighter is as important to fulfilling our mission as all other factors. Brothers are part of a family and the fire district is that family.
• Planning and preparation are key elements and a continuous and ongoing effort of insuring our ability to meet our stated mission.
• We provide all services without discrimination based on race, religion, ethnic background, socio-economic issues or regard to any person's ability to pay.
• The citizens, their guests and visitors of the fire district are our customers. We have only one chance to make a first impression on our customer. Requests for reasonable accommodations for facility use and service requests are forwarded to command staff that seriously considers such requests.
• We respect and treat others and ourselves the way they and we want to be treated. Harassment due to race, religion or sex, violence to persons or property, the misuse of alcohol or drugs, or other bad behavior is not allowed or tolerated. Hazing of new members is not permitted. Diversity among all our members is one of our strengths. Be nice to everyone you interact with, even the annoying or frequent customer.
• Officers set the example, provide direction and leadership, and carry out the required duties. Officers treat subordinates fairly. Facts and circumstances are used to guide leadership, management and fair disciplinary practices. Officers recognize that true friends do not ask them to side step their professional, ethical or moral responsibilities.
• Completion of minimum standards or certification programs is the beginning, not the end, of every member's fire and emergency service education.

We understand and accept certain risks of our professions:

    • When there is a realistic potential to save a threatened life we will attempt rescue with great risk of injury to firefighters in a calculated and reasonable manner.

    • When there is a realistic potential to save property we will attempt fire control with some risk of injury to firefighters in a calculated and reasonable manner recognizing that no structure is worth the life of a firefighter.

    • When it is clear to us that there is no realistic possibility of saving any life or property we will not risk injury to any firefighter and focus efforts on defending persons or property not threatened or exposed to hazard.


VISION

In order to fulfill our mission we pledge to learn from our past, train for the present, and plan for the future.
    • We are a unique organization: We use many part-time employees and have hazards and challenges that few other fire departments face. We are able to provide the needed service due to the talent, education, training and dedication of all our members.
    • Our facilities, vehicles and equipment are the best that our taxpayers can afford with our members maintaining it in clean and ready state. Our members recognize that "your mother does not work here."
    • We are current on trends, practices and events that drive and steer the efforts of modern fire departments and emergency medical services.
    • Training and education, both initial and continuing, are key to insuring members are skilled, knowledgeable and best prepared to respond and serve our customers. Members keep themselves healthy and physically fit in order that they can perform their duties under emotional and physically demanding and changing conditions.
    • Our members are committed and self-disciplined professionals who are polite, clean, helpful, cheerful persons that embrace our mission and values, and follow our rules, policies and procedures. They possess a "can-do" attitude. "Good enough" is not in our vocabulary.
    • The organization and its members are not perfect but strive for improvement everyday and after each incident.
    • We are all unique individuals who form this team. "I" and "me" are replaced by "us" and "we."


Service - Courage - Dedication - Tradition - Sacrifice - Brotherhood
These are our pillars






Send email to PHFD@prospectheightsfire.com with questions or comments about the Prospect Heights Fire Protection District or with questions or comments about this website.